Exchange Policy
1. Scope of Policy
This exchange policy applies to all furniture and related accessories sold to U.S. customers on the Tradejoy website.
2. Exchange Period
Customers may request an exchange within 14 days of receiving the product if they are not satisfied, with no reason required.
3. Exchange Conditions
Products requested for exchange must be new or show minimal signs of use and must not affect their resale, including complete packaging, accessories, and manuals.
4. Exchange Request Process
Customers must submit an exchange request to Tradejoy via email and provide their order number.
5. Exchange Confirmation
Tradejoy will confirm within 24 hours of receiving the request whether the exchange can be processed and provide the customer with detailed instructions and important notes.
6. Exchange Shipping Address
Please send the product for exchange to:
5122 NW 79th Ave, Apt 108, Doral, FL 33166 ,United States
7. Shipping Costs
All shipping costs for exchanges are fully covered by Tradejoy. Customers do not need to pay any additional fees.
8. Product Inspection
Upon receiving the exchanged product,Tradejoy will inspect it to ensure it meets the exchange conditions (new or minimal use, complete packaging and accessories).
9. Exchange Processing
Products that meet the conditions will be replaced as soon as possible, typically within 2 business days.
10. Products Not Meeting Conditions
If a product does not meet the exchange conditions, Tradejoy will contact the customer to explain the situation and arrange for the product to be returned or reject the exchange.
11. Customer Support
Customers can contact the Tradejoy support team via email or phone during the exchange process to receive guidance or assistance.
12. Changes and Updates
Tradejoy reserves the right to modify this exchange policy. Updates will be announced on the website or sent via email to customers.
13. Company Information
This website is owned by HERO TRADER LLC
Company Name: HERO TRADER LLC
Address: 5122 NW 79th Ave, Apt 108, Doral, FL 33166 ,United States
EIN:93-1969655
Phone:+1 7347993397
Email: info@tradejoy.com
Opening Hours: Monday to Friday, 8:00 AM to 6:00 PM (GMT-5)
Please contact us via email – we will respond within 24 hours.