Cancellation Policy

1. Scope of Policy

This cancellation policy applies to furniture and home goods, including related accessories, sold by Tradejoy online store to customers within the United States. By browsing or placing an order, customers agree to comply with this policy.

2. Right of Cancellation

Under U.S. consumer protection principles, customers may request to cancel their order within 14 days of receiving the product if they are not satisfied, without providing a reason.

3. Applicable Customers

This policy applies to all consumers.

4. Cancellation Conditions

Products requested for cancellation must be in new or lightly used condition, suitable for resale, and include all original packaging, accessories, and manuals.

5. Overview of Cancellation Process

Customers must submit a cancellation request to Tradejoy via email, including the order number and product details.

6. Cancellation Email Address

Please send cancellation requests to:info@tradejoy.com.We will confirm receipt of your request within 24 hours.

7. Review and Confirmation

Upon receiving the request, Tradejoy will verify the product condition and send a cancellation confirmation email once the criteria are met.

8. Refund Processing

After cancellation confirmation, the payment will be refunded to the original payment method. Refunds are typically processed within 2 business days of confirmation.

9. Return Shipping Costs

Return shipping costs are covered by Tradejoy. Customers do not need to pay for shipping themselves.

10. Return Address

Please return products to:
5122 NW 79th Ave, Apt 108, Doral, FL 33166 ,United States

11. Exceptional Cases

If a product is damaged during transit or fails verification, Tradejoy will contact the customer to agree on a resolution.

12. Contact Information

For any cancellation-related inquiries, customers may contact us via:

Phone:+1 7347993397

Email: info@tradejoy.com

We commit to responding within 24 hours.

13. Governing Law

This policy and customer cancellations are governed by applicable U.S. consumer protection laws.

14. Transparency of Information

All cancellation requests and processes are confirmed via email, ensuring customers are informed of every step and the refund status.

15. Recordkeeping and Archiving

Tradejoy will retain records of all cancellations and related communications for future reference and service improvement.

16. Company Information

This website is owned by TRADEJOY LLC

Company Name: TRADEJOY LLC

Address: 5122 NW 79th Ave, Apt 108, Doral, FL 33166 ,United States

EIN:93-1969655